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Data Protection

Privacy policy

This policy explains how we handle the personal data of users, travelers, accommodation owners and people who contact Dormir en Arzúa.

1. Responsible for the treatment

The entity responsible for processing the personal data collected through this website is:

Responsible party: CentroWebs SC

CIF: ESJ70240981

Tax address: Carballos Altos, Arzúa – A Coruña

Contact email: info@dormirenarzua.com

Website: https://dormirenarzua.com/

2. Personal data that we may process

Depending on how the user interacts with the website, we may process the following categories of data:

Identification dataName, surname, business name, accommodation details or contact person.
Contact detailsEmail address, phone number, website address, profiles or links provided.
Accommodation detailsName of establishment, location, photographs, services, capacity, booking links and other information published in the listing.
BillingTax ID/VAT number, company name, tax address, payment or subscription details where applicable.
Navigation dataIP address, online identifiers, cookies, pages visited, device, browser, and statistical data.
InsightsMessages sent via forms, emails, information requests, or availability inquiries.

3. Purposes of processing

We process personal data for the following purposes:

  • Respond to inquiries and contact requests sent through forms, email or other enabled means.
  • Manage requests for information or availability submitted by users interested in accommodations listed on Dormir en Arzúa.
  • Forward inquiries to the relevant accommodations when the user uses direct contact forms or availability requests associated with a specific listing.
  • Manage the registration, review, update or publication of accommodations inside the portal.
  • Manage featured plans, VIP plans, subscriptions, payments, billing, and administrative communications with owners or managers of accommodations.
  • Improve safety, operation, and technical maintenance of the website.
  • Analyze navigation and measure website performance through statistical tools, always in accordance with the applicable cookie settings.
  • Manage informational or commercial communications when the user has requested it or there is a legitimate basis for it.
  • To comply with legal, tax, accounting or administrative obligations that are applicable.

4. Legal basis for the processing

The legal basis for processing the data will depend on each purpose:

Purpose Legal basis
Responding to inquiries and contact forms User consent and legitimate interest in fulfilling the request.
Manage requests for availability or information about accommodations User consent and application of pre-contractual measures requested by the interested party.
Publish, review or update accommodation listings Execution of the relationship requested by the owner or person in charge of the accommodation and legitimate interest in keeping the portal updated.
Manage payments, subscriptions, and billing Contract execution and compliance with legal, tax and accounting obligations.
Web analytics, measurement and improvement User consent where necessary, especially for non-technical cookies.
Security, abuse prevention, and technical maintenance Legitimate interest in protecting the website, preventing fraudulent uses and ensuring its operation.

5. Communication of data to third parties

Personal data will not be sold to third parties. However, it may be disclosed to or accessible to third parties in the following cases:

  • Accommodations listed on the portal: If the user sends a request for information, availability or contact directed to a specific accommodation, the necessary data may be sent to the owner, manager or person in charge of said accommodation to address the query.
  • Technology providers: web hosting companies, maintenance, security, email, forms, backups, analytics tools or technical services necessary for the operation of the site.
  • Payment and billing gateways: When a homeowner subscribes to a paid plan, the necessary data may be processed by payment, billing, or subscription management providers.
  • External platforms: When the user accesses booking links, maps, social networks, accommodation platforms or third-party services, the subsequent processing of data will be governed by the privacy policies of those third parties.
  • Public administrations, courts or competent authorities: when there is a legal obligation.

6. Direct contact forms for accommodations

When a user uses a form associated with a specific accommodation, their contact details and the content of the query may be sent to the corresponding accommodation so that it can respond to the request.

In these cases, Dormir en Arzúa acts as an initial contact or technical intermediary channel, but the subsequent management of the inquiry, availability, reservation, stay, price or conditions will depend on the corresponding accommodation.

7. Payments, subscriptions and billing

In the case of contracting featured plans, VIP plans or other paid services for owners or managers of accommodations, data necessary to manage the payment, subscription, invoice, service registration and associated administrative communications may be processed.

Dormir en Arzúa does not directly store complete bank card details. Payment, if applicable, is processed through specialized secure payment providers, who will handle the information according to their own terms and privacy policies.

8. Analytics, advertising and cookie tools

This website may use measurement tools, analytics, tracking tags, or similar technologies to understand website usage, improve its content, measure campaigns, or analyze portal performance.

These tools may include services such as Google Analytics, Google Tag Manager, Meta/Facebook Pixel or other similar systems, always in accordance with the cookie settings and consent applicable at any given time.

The user can obtain more information and modify their preferences in the Cookie Policy or in the cookie settings panel enabled on the website.

9. International data transfers

Some technology, analytics, advertising, payment, hosting, security or email providers may be located outside the European Economic Area or process data from third countries.

When international data transfers occur, they will be carried out in accordance with the safeguards provided for in the applicable regulations, such as adequacy decisions, standard contractual clauses or other legally recognized mechanisms.

10 Period of conservation of the data

Personal data will be kept for the time necessary to fulfill the purpose for which it was collected and, subsequently, for the periods necessary to address possible legal, tax, accounting or administrative responsibilities.

  • Data submitted through contact forms will be kept for the time necessary to address the inquiry and carry out the corresponding follow-up.
  • Owner or accommodation data will be kept while there is a relationship with the portal, while the listing remains active, or while it is necessary to manage contracted services.
  • Billing data will be kept for the periods required by tax and accounting regulations.
  • Data associated with cookies or analytics will be stored as indicated in the Cookie Policy and the settings of each tool.

11. User rights

The user may exercise, in the cases provided for by law, the following rights:

Access
Knowing what data we process.
Rectification
Request correction of inaccurate data.
Erasure
Request data deletion when appropriate.
Opposition
To oppose certain treatments.
Limitation
Request limitation of processing.
Portability
Receive data in structured format when appropriate.

To exercise these rights, the user can send a request to info@dormirenarzua.com , indicating the right they wish to exercise and providing the necessary information to prove their identity if necessary.

Likewise, if you believe that the processing of your data does not comply with the regulations, you can file a complaint with the Spanish Data Protection Agency through https://www.aepd.es/.

12. Data security

CentroWebs SC applies reasonable technical and organizational measures to protect personal data against loss, misuse, unauthorized access, alteration or unauthorized disclosure.

However, no computer system or internet transmission can guarantee absolute security, so users should use the web responsibly and avoid sending particularly sensitive information unless necessary.

13. Data on minors

This website is not specifically directed at minors. If a minor provides personal data through the website, they must have the authorization of their parents, guardians, or legal representatives when required by law.

14. Truthfulness of the data provided

The user guarantees that the personal data provided is truthful, accurate, complete, and up-to-date. If providing data of third parties, the user declares that they have sufficient authorization to do so and undertakes to inform them of the content of this Privacy Policy.

15. Automated decisions

No automated decisions with legal effects on users or that significantly affect them in a similar way are anticipated. Should such processes be implemented in the future, users will be informed in advance in accordance with applicable regulations.

16. Changes to the Privacy Policy

CentroWebs SC may update this Privacy Policy to adapt it to legal, technical, organizational, or website operational changes. The current version will be the one published on this page at any given time.

Last update: May 2026.